Terms & Conditions of Service

My Lead Central is an exclusive roofing appointment-setting telemarketing call center. We launch a customized campaign based on each Client’s specific preferences, service areas, and qualification criteria. While we maximize the quality of every appointment through careful targeting, live qualification, and internal validation, we do not guarantee that every scheduled appointment will result in a signed contract, discovered damage, or a closed deal. These are not guaranteed jobs, contracts, or projects.

The service being purchased is the delivery of scheduled appointments with qualified homeowners who meet the Client’s predefined criteria — not closed deals. A valid appointment is one where the homeowner was present at the scheduled time and the roof met the Client’s stated requirements. My Lead Central sells verified, qualified roofing-inspection appointments; we do not sell damage, we do not guarantee damage, and we do not sell closed jobs or signed contracts.

Before any appointment is delivered, our Quality Assurance (QA) team validates: homeowner name and ownership of the property, physical address and dwelling type, roof-type match, active homeowner insurance when applicable, no existing contractor commitment, insurance carrier name, scheduled date/time, and proper expectations about the inspection.

Appointments are sent via the Client’s selected channels (such as email, SMS, or WhatsApp) as validated by our QA team. The notification channels are automated, not customer service. For support, the Client must use the Client Portal ticket system or request a call from the sales representative.

It is the Client’s responsibility to monitor inbox, SMS / WhatsApp, and the Client Portal daily. Missed appointments due to failure to check will not qualify for credit or replacement. The Client’s representative must arrive on time with professional attire, company identification, and inspection materials, and must conduct a technical roof inspection.

My Lead Central will begin delivering appointments within ten (10) business days of confirmed payment. Campaign setup does not begin until payment is received, and the delivery window is counted from the date payment is confirmed. The pace of delivery thereafter follows the daily minimum / maximum and availability the Client selected during intake.

Our replacement guarantee gives the Client a fair path to request a replacement when things go wrong outside their control — as long as the request meets our guidelines and is filed within 24 hours of the scheduled appointment. To qualify for any replacement credit, a photo containing the property + visible house number + current time must be captured at the property. Without it, no replacement credit will be issued.

Homeowners receive multiple verification calls from MLC’s intake, QA, and scheduling teams before the appointment. Additional pre-appointment contact from the Client causes confusion and cancellations. Contractors may not call or text the homeowner before the appointment, with two exceptions: a single from-the-door attempt with photographic evidence (post-arrival no-response from outside the property), or when the lead notes explicitly request a courtesy reminder.

All replacement/credit requests must be submitted through the Client Portal within 24 hours of the scheduled appointment, including photo evidence, or by replying to the original appointment email with the same evidence. After 24 hours the system locks automatically and no further replacement requests are accepted.

If the Client submits a false replacement request, My Lead Central reserves the right to immediately terminate the engagement and recover legal/administrative costs.

MLC’s responsibility terminates at the originally scheduled appointment date and time. If the Client elects to reschedule directly with the homeowner — for any reason, including the homeowner’s absence — the appointment is thereafter considered a SHOW, not a no-show, and becomes the Client’s sole responsibility. MLC will not handle follow-up, rescheduling, or further communication for any rescheduled appointment.

All campaign updates must be submitted through the Client Portal; verbal requests are not valid, and changes take effect 24 hours after submission. A pause of the campaign is subject to the mutual written approval of both parties. Once approved, a pause may not exceed thirty (30) days; upon reactivation, My Lead Central resumes delivering appointments within a few business days. If the Client does not reactivate within the 30-day limit, the pause may be treated as expired and any remaining paid-for appointment balance may expire without refund. Missed appointments due to weather, holidays, or sudden unavailability do not qualify for replacement unless a pause request was submitted 24 hours in advance.

Payment is due within 24 hours of signing. Campaign setup does not begin until payment is received. Payment method: ACH / Wire Transfer only. My Lead Central does not accept credit card or payment-link payments for the package amount.

All package payments are final and non-refundable. Once payment is received, the amount is non-refundable for any reason — including a decision to stop using the service, dissatisfaction with results, a change in business circumstances, or failure to attend delivered appointments. The Client’s sole remedy for an appointment that does not meet the qualifying criteria is the replacement/credit process described above — not a refund.

All payments are final. Under no circumstances is it acceptable to initiate a chargeback. Doing so will trigger immediate suspension of the campaign, legal action, and recovery of damages. No refunds are issued; the Client’s only remedy for a non-conforming appointment is the replacement/credit process.

Client cancellation. The Client may stop the campaign at any time by written request through the Client Portal. However, all amounts already paid are non-refundable, and any remaining balance of paid-for appointments that have not yet been delivered is forfeited — it is neither refundable nor transferable.

Termination by My Lead Central. My Lead Central may suspend or immediately terminate the engagement, without refund, for non-payment, initiating a chargeback, breach of confidentiality, or submitting a false replacement request, and may recover legal and administrative costs. Termination does not relieve the Client of amounts owed for appointments already delivered.

The Client may not disclose that appointments were obtained through My Lead Central to homeowners or third parties. Breach results in immediate termination of service.

My Lead Central guarantees each appointment meets the basic qualifying criteria. We do not guarantee that each appointment will lead to a closed sale. Our service creates opportunities — not outcomes.

My Lead Central is a legally registered business in the State of Florida. All legal matters related to these Terms and the service shall be governed by and interpreted in accordance with the laws of the State of Florida. Any proceedings shall be handled exclusively in courts located in Florida.

Primary channel: Client Portal.
General inquiries: info@myleadcentral.com
Phone: (786) 674-3522